Combining Supporter Experience and Supporter Value

Creating a Single View of Supporter Value for Battersea   The Challenge Battersea lacked a single, trusted definition of supporter value. Different teams measured success in different ways, making it difficult to understand which activities genuinely drove...

Building an Insight-Driven Culture with NHS Charities Together

Building an Insight-Driven Culture with NHS Charities Together Background NHS Charities Together (NHSCT) experienced rapid growth during the COVID-19 pandemic. Alongside this growth came a surge in supporter numbers and income, creating both opportunities and...

Driving Growth in the Active Cash File

Case Study: Driving Growth in the Active Cash File St John of God Foundation (SJOG) had been experiencing a decline in donor volumes and engagement which was leading to a drop in overall fundraising income, a challenge faced by many charitable organisations. To...

Online Reporting Portal for About Loyalty’s The Chase Index

Case Study: Online Reporting Portal for About Loyalty’s  Chase Index About Loyalty offers services to charities to help them understand, improve and track their supporter experience. They do this by conducting research surveys which assess their supporters’ levels of...